1 Initiating Your Return

UK customers can return items by contacting our support team at support@miravelle-fashion.com within 30 days of delivery. We'll provide you with detailed return instructions and authorization to ensure a smooth process.

2 Item Condition Requirements

All returned items must be in unused, re-sellable condition with original packaging, tags, and accessories intact. Items returned in used or damaged condition may result in a reduced refund based on their depreciated value.

3 Return Shipping & Costs

Returns must be sent by post to our designated address. Customers are responsible for return shipping costs unless the item is defective or sent in error. We recommend using a tracked service for your protection.

4 Product Exchanges

We accept exchanges for UK customers. Follow the return process above, and once we receive and verify your returned item, you can place a new order for your preferred product. For exchanges due to defects or fulfillment errors, we'll send the replacement at no additional cost.

5 Refund Processing

Refunds are processed to your original payment method within 7 business days after we receive and inspect your return. You'll receive email confirmation once the refund is issued. Bank processing times may vary.

6 Return Costs by Situation

For Defective/Incorrect Items: We cover all return costs and provide prepaid shipping labels.

For Change of Mind Returns: Customer pays actual return shipping costs. No restocking fees apply to approved returns.

7 Failed Deliveries

8 Items We Cannot Accept

The following items cannot be returned for hygiene and customization reasons:

• Custom or personalized fashion items
• Hygiene products (underwear, socks) unless unopened and unused
• Items damaged by customer use or mishandling

9 Damaged or Defective Items

If you receive damaged or defective items, contact us within 48 hours of delivery with photos of the issue. We'll arrange return collection at no cost and provide a replacement or full refund after inspection.

10 Order Cancellations

You can cancel your order before it ships by contacting us immediately. Once shipped, you'll need to follow our standard return process after receiving the items.

11 Address Changes

Need to update your delivery address? Contact support@miravelle-fashion.com immediately. Changes are only possible before dispatch - once shipped, the delivery address cannot be modified.